Frequently Asked Questions

  • What is the turnaround time?

    Most orders ship next business day when approved by noon PST. Larger or more complex orders may require additional production time. We'll always communicate the expected timeline when you place your order.

  • Do I need to add bleed to my design?

    No bleed is required for standard banner printing. However, we do recommend keeping important text and graphics at least 0.5" away from all edges (safe zone) to ensure nothing gets trimmed.

  • What happens after I submit my order?

    Our design team reviews every file within 24-48 business hours. You'll receive a digital proof for approval before we print. Production begins only after you approve the proof.

  • What if my design needs adjustments?

    If you select our design assistance option (+$45), we'll make up to 3 rounds of revisions to get your design print-ready. This includes adjusting colors, fixing resolution issues, or making layout tweaks.

  • How do grommets and hemming work?

    Standard vinyl and mesh banners include hemmed edges and grommets every 2-3 feet along all sides. This is included in the base price. If you need custom grommet placement, let us know in the order notes.

  • Can I pick up my order locally?

    Yes! We're located in the Inland Empire and offer local pickup. Contact us to arrange a pickup time after your order is complete.

  • What's the difference between standard and custom sizes?

    Standard sizes are our most common banner dimensions and are priced at $3.00/sq ft. Custom sizes (any dimension not on our standard list) are priced at $3.50/sq ft due to additional material handling.

  • Do you offer rush orders?

    Yes, rush orders are available for most products. Contact us directly to discuss your timeline and we'll do our best to accommodate your needs.

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FAQs